Shipping Policy
Delivery Locations
wofashionable.com currently delivers fashion products to addresses within Nigeria. At this time, we do not offer international shipping.
Shipping Options
We offer the following shipping options:
- Standard Shipping: Delivered within 5 to 10 business days.
- Express Shipping: Delivered within 3 to 5 business days.
Shipping times are estimates and may vary due to factors beyond our control, such as weather conditions, public holidays, or unforeseen logistical disruptions.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping charges will be displayed at checkout before you complete your purchase.
Order Processing Time
Orders are processed within 1-3 business days after your order confirmation. Processing times may be longer during peak seasons, such as holidays or special promotions.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use the provided tracking number to monitor the delivery status of your order.
Delivery Issues
If you encounter any issues with your delivery or have not received your order within the estimated time, please contact our customer service at info@wofashionable.com.
Returns Policy
Eligibility for Returns
We accept returns of items within 7 days from the date of delivery. To be eligible for a return:
- Items must be unused, in their original packaging, and in the same condition as when received.
- Certain items, such as lingerie, swimwear, and personalized products, are non-returnable for hygiene and personalization reasons.
Return Process
- Contact Us: Initiate a return by emailing our customer service at info@wofashionable.com with your order number and reason for the return.
- Receive Instructions: Our team will provide instructions on how to return the item.
- Ship the Item: Securely pack the item and ship it to the address provided in the return instructions. We recommend using a trackable shipping service for your return.
Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the item was received damaged, defective, or incorrect due to an error on our part.
Refunds
Once we receive your return, we will inspect the item and notify you via email. If approved, the refund will be processed and credited back to your original payment method. Please allow 7-14 business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@wofashionable.com.
Non-Returnable Items
- Lingerie and intimate wear
- Swimwear
- Personalized or custom-made items
- Items that have been worn or washed
Contact Us
For any questions or further assistance regarding shipping, returns, or exchanges, please contact our customer service team at:
Email: info@wofashionable.com